Collect work items via email
With Intake Emails, you get a dedicated email address where people can send requests that automatically appear in your project's Intake section.
How Intake emails work
When someone sends an email to your project's dedicated address, our system automatically converts it into a work item in your Intake section. The email subject becomes the work item title, while the body becomes the description. Any attachments are preserved and added to the work item for easy reference.
Enable Intake Email
- Navigate to your project's Settings.
- Go to the Features tab.
- Toggle on the Intake Email option.
- We'll generate a unique email address for your project (something like
plane-master-be7b64a655d7484....). - If security is ever a concern, you can click Renew to get a fresh email address and invalidate the old one.
Share the email address
Share your project's intake email address with clients, stakeholders, or team members who need to submit work items. There's no login required—they simply send an email as they normally would.
Review email submissions in Intake
When someone emails your project address, their submission appears in your Intake section alongside items from other sources. From there, you can:
- Review the content and attachments.
- Accept items you want to work on (moving them into your project workflow).
- Reject items that don't fit your current priorities.
Intake Emails is another powerful way to streamline how work enters your project, making it easier to collect feedback and manage requests without giving outside users direct access to your project environment.