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Manage and upgrade plans

tip

If you are on the Community edition and want to upgrade to the Enterprise edition, see Upgrade from Community.

Cloud and self-hosted​

Follow the steps below to upgrade to a paid plan on any edition.

warning

Self-hosted editions will need one more step. See here.

  1. On the Plane app, click the ⌄ icon next to your workspace name on the sidebar and select Workspace Settings. Workspace settings

  2. Select Billing and plans under Settings. Billings and plans

  3. Select the Monthly or Yearly tab to choose the billing cycle for Pro.

  4. Click the Upgrade button.

    Free trial

    If you are on Cloud, you can click the Start free trial button under the Pro plan to opt for a 14-day free trial. Trials aren't available for self-hosted paid plans.

  5. Clicking the Upgrade button will redirect you to a Stripe page. Enter your payment info and click Subscribe.

  6. If your transaction goes through, you will see a confirmation as shown below.
    Plan activated confirmation

  7. That's it. To check your plan at any time and find additional details, just go to the Billing and plans tab in Workspace Settings. Manage subscription

Self-hosted only​

warning

Starting v1.3.0 of our Commercial Edition, your license will need to be activated on a workspace. Each license can be used to activate only one workspace.

tip

Steps #1 through #5 from above work the exact same way on self-hosted, too.

  1. If your payment goes through, you will be redirected to the Prime portal, your one-stop interface to manage your licenses and buy new ones.
    warning

    You can always directly log into the Prime Portal, especially if you pre-ordered one of our plans, with the same email address you used to purchase one of our paid plans. You will get a code at the same address that will sign you in.

  2. Find the license by the plan you just subscribed to. Copy the License key for the license you want to activate. Manage licenses
    note

    Click the Get more licenses button as in the image above on the Prime portal to buy more licenses.

  3. Go back to the Billing and plans screen, usually already open in your browser.
  4. Click the Activate this Workspace button. Activate workspace
  5. Paste the license key in the Enter license key box.
  6. Click Activate. You will see a confirmation.
  7. That's it. To check your plan at any time and find additional details, just go to the Billing and plans tab in Workspace Settings. Manage subscription

Manage paid users​

You can always reassign or adjust seats as your team’s needs change. Here’s how to add or remove paid seats:

  1. Open your workspace settings and navigate to the Members screen.

  2. You’ll see a Manage Seats button. Manage seats

    Clicking this will give you two choices:

    • Add seats
      If you need more seats, click Add seats. A modal will appear where you can specify the number of additional paid seats you want to add. Once you’ve entered the number, click Change. You’ll be redirected to the Stripe payment portal to complete the payment for the new seats.

      Add seats

    • Remove unused seats
      Any paid seat that isn’t currently assigned to a user is considered unused and can be reassigned at any time. If you no longer need these unused seats and want to stop paying for them, click Remove unused seats. This will automatically remove all paid but unused seats from your workspace.

Your license key is linked to both a workspace and an instance, meaning it can only be used on one workspace on one machine at a time. If you switch machines or reinstall the Commercial edition, you’ll need to reactivate your workspace. This helps prevent any misuse of the license on multiple machines or workspaces.

To make it easier for you to move between machines or workspaces, we've added a new Delink feature. This lets you free up your license from its current workspace, so you can reuse it on a new machine or workspace.

Here’s how to delink your license key from a workspace:

  1. Head over to the Billing and Plans screen of the workspace that's currently using the license.
  2. Click Delink license key. This will release the license key, making it available for use on another machine or workspace. Delink license key
  3. Restart the instance using prime-cli restart.
  4. If you’re switching machines or reinstalling the Commercial edition, see Move Plane instance to another server.
  5. Ensure you are connected to the internet and reactivate the new workspace using the license key you delinked earlier.